Updated: 6/18/2025

Cancellation Policy

We understand that sometimes life can get in the way of tutoring or coaching sessions. On purpose or by accident. Sessions can be canceled (once per month) or rescheduled; however, we require a 24-hour notice for a refundable cancellation.

If a session is missed for any reason without a 24-hour notice (by phone or email), that session is non-refundable.

Additional cancellations beyond one per month will either:

A. Be billed in full

OR

B. Be converted into a virtual session.

Late Fee Policy

Payments are due no later than 7 days from the invoice date.
After 7 days, a 1.5% Late Fee will be billed, in addition to the original invoice amount.

Late Policy

If your child is late to a session, you will be charged for the full hour to compensate the tutor for their time and planning. Tutors will not be expected to stay past the allocated session time to compensate for a late start.

Session Duration Policy

To respect the planning time and schedules of our tutors, all tutoring sessions are a minimum of one hour. 

Frequency Policy

For ongoing tutoring, we request a once-a-week pace for at least the first 60 days. Any frequency less than weekly leads to slow progress, causing students to feel frustrated and discouraged. It can also be hard to build relationships, and relationships are what propel deep learning.